Shipping policy

Delivery & Packaging

Each order is prepared by hand and dispatched with care. We ensure every item is checked, and safely packaged before it leaves us.

Dispatch

Orders are dispatched within 3–5 working days.
 Working days are Monday to Friday, excluding UK bank holidays.

Delivery

UK orders are sent via Royal Mail Tracked 48.
 Estimated delivery time after dispatch is 2–3 working days.

Delivery times are estimates and may vary during busy periods or due to circumstances outside our control.

Packaging

We use minimal and recyclable packaging wherever possible. Please reuse or recycle materials thoughtfully.

Incorrect Addresses

Please ensure your delivery details are correct at checkout. We cannot accept responsibility for parcels sent to incorrectly supplied addresses.

Delayed or Missing Orders

If your order has not arrived within 7 working days of dispatch, please contact us at hello@hyggeandmoss.co.uk and we will look into this for you.

At present, we ship within the United Kingdom only.


Returns

We hope you’re happy with your order.
If for any reason it isn’t quite right, you may request a return within 14 days of receiving your item.

To be eligible for a return:

  • Items must be unused, unopened and in their original condition

  • You must contact us within 14 days of delivery

For hygiene and safety reasons, we are unable to accept returns of products that have been opened or used.

To request a return, please email us at hello@hyggeandmoss.co.uk with your order number and details.

Return postage costs are the responsibility of the customer. We recommend using a tracked service, as we cannot be responsible for items lost in transit.

Once your return is received and inspected, any eligible refund will be processed to your original payment method within 14 days.

 

 

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery, including photographs of the item and packaging, so we can resolve this promptly.