Privacy policy

Hygge & Moss Ltd is committed to protecting your privacy and handling your personal information transparently and securely.

This policy explains how we collect, use and protect your information when you visit our website or place an order.

1. Who We Are

Hygge & Moss Ltd
Registered in England and Wales
Registered Office: Hygge & Moss, Collingwood Buildings, 38 Collingwood Street, Newcastle upon Tyne, NE1 1JF
Company Number: 10763432
Email: hello@hyggeandmoss.co.uk

For the purposes of data protection law, Hygge & Moss Ltd is the data controller.

2. Information We Collect

When you place an order or contact us, we may collect:

Your name
Billing and delivery address
Email address
Telephone number (if provided)
Order details
Payment confirmation (processed securely via Shopify and payment providers)

We do not store full payment card details.

We may collect limited technical information such as IP address and browsing data through Shopify’s built-in analytics and essential cookies to help the website function and improve performance.

3. How We Use Your Information

We use your information to:

Process and fulfil orders
Communicate with you about your order
Respond to enquiries
Improve our website
Send marketing emails (only if you have opted in)

We only process your information where we have a lawful basis to do so, such as fulfilling a contract or complying with legal obligations.

4. Shopify & Third Parties

Our store is hosted on Shopify, which provides the online e-commerce platform that allows us to sell our products.

Your data is stored through Shopify’s data storage, databases and general application. They store data on secure servers protected by firewalls.

Payment processing is handled by Shopify’s integrated payment providers. We do not have access to your full payment details.

We may also share information with delivery providers (such as Royal Mail) solely for the purpose of fulfilling your order.

We do not sell or rent your personal information to third parties.

5. Marketing Communications

If you choose to subscribe to our mailing list, we may send occasional emails about new products or updates.

You can unsubscribe at any time by clicking the link in any marketing email.

We will not send marketing emails without your consent.

6. Data Retention

We retain order information for as long as necessary to comply with legal, tax and accounting obligations.

7. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request erasure of your data (where applicable)
Object to certain processing
Withdraw consent for marketing at any time

To exercise these rights, please contact us at hello@hyggeandmoss.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

8. Cookies

Our website uses cookies to ensure the site functions properly and to improve your browsing experience.

You can control cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

Last updated 03/03/2026