Refund policy

Returns

We hope you’re happy with your order.
If for any reason it isn’t quite right, you may request a return within 14 days of receiving your item.

To be eligible for a return:

  • Items must be unused, unopened and in their original condition

  • You must contact us within 14 days of delivery

For hygiene and safety reasons, we are unable to accept returns of products that have been opened or used.

To request a return, please email us at hello@hyggeandmoss.co.uk with your order number and details.

Return postage costs are the responsibility of the customer. We recommend using a tracked service, as we cannot be responsible for items lost in transit.

Once your return is received and inspected, any eligible refund will be processed to your original payment method within 14 days.

 

 

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery, including photographs of the item and packaging, so we can resolve this promptly.